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Finding out Student Perspectives [TG3/student_pers]

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Date(s) - 13/06/2019
1:30 pm - 4:45 pm

Woburn House Conference Centre


Finding out Student Perspectives

How do we find out what our students expect from our service?
This event aims to show different ways we can gather student perspectives and use the feedback. Our speakers will be covering the use of student feedback in library environment planning, using specialist library surveys, employing UX techniques and the impact of working to gain customer service accreditation. The session will finish with a brief Q&A session with the speakers, providing a chance to share ideas and experiences.

1.00 – 1.30 Arrival and registration
1.30 – 1.35 Welcome and introduction
1.35 – 2.15 Sally Burton (Royal Veterinary College) “I’d be expecting caviar in lectures”: the challenge of meeting student expectations in Library/IT and Estates at the RVC
2.15 – 2.55 Alison Chojna (London South Bank University) Achieving the Institute of Customer Service (ICS) Servicemark and beyond
2.55 – 3.35 Jackie Knowles (University of York) Library Surveys: using LibQUAL+ and Library Life Pulse
3.35 – 3.50 Tea and coffee
3.50 – 4.30 Suzanne Tatham (University of Sussex) Experimenting with UX techniques to understand student experiences of using the Library
4.30 – 4.45 Question and Answer session – Panel discussion
4.45 Close

Sally Burton, Head of Infrastructure Customer Services, Royal Veterinary College
Alison Chojna, Head of Library and Learning Resources, London South Bank University
Jackie Knowles, Head of Customer Services, University of York
Suzanne Tatham, Library Academic Services Manager, University of Sussex

Woburn House, Brunswick Room

£90 for members
£135 for other institutions

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form.

Online Booking Form