SDO Forum I [Event Ref. No. TG1/SDO1]
cpd25 is very pleased to offer an afternoon discussion forum looking at the new M25 Customer Services Group. There will be a representative from each task group who will talk about the work they are doing, and we will look at ways in which your staff can get involved in the opportunities these groups offer.
13:00 – 13:30 – Sandwich Lunch
13.30 – 13.50 – Welcome and introduction to the M25 Customer Services Group
13.50 – 15.00 – Presentations:
Communication and Events Task Group – Angus Brown
Quality in Customer Services Task Group – Christina Lewis
Service Improvement Task Group – Matthew Brooke
Benchmarking Task Group – Lis Hannon
15.00 – 15.15 – Tea, Coffee and biscuits
15.15 – 15.45 – Group Discussion
15.45 – 16.15 – Feedback session and conclusion
Venue: The Torrington Room (Room 104), 1st Floor, Senate House, University of London, London WC1E 7HU; Website: http://www.london.ac.uk/map.html
Please note that there are limited places available for this event.
To book a place please use our online booking form or email the administrator via firstname.lastname@example.org
Cost: £60 for members.
Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.