Professional Registration Workshops: Customer Care [Event Ref. No. TG1/PRWJAN2]
cpd25′s programme of nine two-hour workshops is devised primarily to support CILIP Chartership and ACLIP candidates. However, many of the events in the programme are highly relevant to staff working as Library Assistants, Senior Library Assistants and so on. The events are aimed, therefore, at all levels of library staff – who may or may not be seeking Certification or Chartership, but who wish to further their professional skills and development.
Places are available on either the whole series (£200 for cpd25 members, £300 for external organisations) or for individual workshops (£50 for cpd25 members, £75 otherwise).
Speaker: Candy Jannetta, training consultant.
This training session offers participants and opportunity to evaluate customer care provision in libraries. It covers those aspects of service which support and maintain a good standard, both directly and indirectly.
By the end of the session, participants will be able to:
1. Appreciate why good customer care is essential and how it affects every part of the library service.
2. Distinguish good, bad and indifferent standards of service.
3. Understand how to train staff for good face-to-face communication with users.
Venue: Room STB2, Stewart House, University of London, London WC1E 7HU; Website: http://www.london.ac.uk/map.html
Please note that there are limited places available for this event.
Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.
To book please use our online booking form or email the administrator via firstname.lastname@example.org