Managing student behaviour: understanding, liaison and strategy [Event Ref. No. TG4/SBH]
Twitter – #cpd25SBH
The 21st century university library environment has become in many respects regarded as a “safe place” and space to “feel at home” for many students. Alongside the traditional resources, the library may replicate the comfort of a modern entertainment hub with cafés, big screen areas, comfy seating with demanding expectations from the patrons. In this atmosphere frontline staff may face increasingly difficult anti-social behaviour. Drawing on the rich experience of the speakers this workshop will examine approaches to setting boundaries for behaviour while maintaining a friendly professional environment for learning and teaching support.
This workshop would be ideal for front-line library staff, library supervisors and student services staff. Attendees will have a chance to network and share best practice with peers and professionals.
Caroline Lloyd – Associate Director, Library & Research Services
Ash Charlton – Director, Ace Training
Claire Maclean – Director of students, alumni & library services, Goldsmiths
Bonnie Southcott – Student Engagement Manager, Goldsmiths
Nicola Stephenson – Assistant Librarian Reader Services, Goldsmiths
Shazara Asgarali – Night Team Manager, Goldsmiths
Olga Fadejeva – University of Sussex
Spela Mocnik – University of Sussex
0900-0930 – Registration
0930-1100 – “Creating Positive Outcomes – Best Approach” – Ash Charlton
During the participative morning workshop Ash Charlton will discuss changing pressures on the student population, and, in the light of these, recommend effective strategies for setting boundaries and challenging difficult behaviour.
1100-1115 – Break
1115-1300 – “Creating Positive Outcomes – Practical Skills” – Ash Charlton
In an enjoyable and interactive session, Ash Charlton will work with the group to agree standards of positive language use, awareness of cultural issues that may affect communication, and make recommendations for challenging unacceptable behaviour.
1300-1400 – Lunch
1400-1430 – “Architects are gods: does a refurbishment of the library influence student behaviour?” – Nicola Stephenson
1430-1500 – “A brief insight into a 24/7 library: overnight student behaviours and staff experiences” – Shazara Asgarali-Finn
1500-1530 – “Meaningful and Proactive Student Engagement: Establishing Boundaries for Behaviour and co-creating a positive learning environment” – Claire Maclean & Bonnie Southcott
1530-1545 – Refreshments
1545-1615 – “Students promoting considerate behaviour – how effective can it be?” – Olga Fadejeva and Spela Mocnik
1615-1645 – Group discussion of themes and feedback
1700 – Close
Room 102 & 302, The Professor Stuart Hall Building – Goldsmiths University of London
Lewisham Way, New Cross, London SE14 6NW
Website – http://www.gold.ac.uk/find-us/
£70 for members and £105 for other institutions.
Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.
To book a place please use our online booking form or email the administrator via email@example.com