Focus Groups and Getting the Best out of Your Survey Results TG5/FOC
This event will comprise of three case studies showing how libraries have used surveys and focus groups to get a better picture of what their customers think, how they have analysed the data and what they have done in response.
1.30: Registration & tea
2.00: Welcome & introductions
2.10: Using Focus Groups for Library Research – a case study from Nottingham Trent University
Deputy University Librarian (Customer Services)
Nottingham Trent University
2.40: Surveying Academic Staff
Simone Okolo and Robin Stinson
University of East London
3.30: Library Surveys – from analysis to feedback
Head of Library User Services
Venue: London Mathematical Society, Russell Square
Cost of course: £45 for cpd25 members; £65 for non-members
Please note that places are limited.
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Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.