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Benchmarking – In practice

Date/Time
Date(s) - 03/12/2007
5:00 pm

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Venue: Room 540, Birkbeck
How to get there -Map
Those with managerial responsibilities or staff members who perceive a future involvement in benchmarking projects should appreciate the mix of theoretical overview and practical experience offered by this session.

Programme:

2.00 Registration

2.25 Welcome

2.30 Claire Creaser from LISU will speak about collecting and using statistics for benchmarking purposes
+ Q & A on her talk

3.10 Dave Parkes (Staffs Uni) will talk about their benchmarking activities relating to their help and enquiry desks + Q & A on his talk

3.40 Tea/coffee break

4.00 Helen Edwards from the London Business School will give an overview of: Their own performance indicators and service usage stats; LibQual; ServiceProbe + Q & A on her talk

4.40 10-15 minute round up of the afternoon and chance to thank speakers and attendees for participating and last chance for questions

Cost is £30 for cpd25 members and £45 for other institutions, including refreshments.

Please note there are limited places available for this event. Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ the full fee will be charged.

To book please email
Suzy Ball, cpd25 Administrator.

Booking form for M25 Members   Booking form for non-Members