Applying UX techniques – a practical using observation and analysing the results, along with sharing UX experiences from other libraries [TG3/UX] – Please note this event has been postponed until further notice
THIS EVENT HAS BEEN POSTPONED UNTIL FURTHER NOTICE. Please contact firstname.lastname@example.org with any queries.
Donna Lanclos, Consulting Anthropologist, Anodyne Anthropology LLC will be leading an exercise on using Ethnographic Observations and will then help attendees brainstorm UX projects.
Three universities, London South Bank, City and Westminster, will then discuss how their library teams have used UX to make service improvements.
10:30-11:15 Ethnographic observations workshop – Donna Lanclos
11:35-12:30 Analysis and coding of observations followed by Brainstorming UX projects with Donna Lanclos
1:20-2.00 UX experience in the library at University of Westminster
2:00-2:40 UX experiences in the library at London South Bank University
2:40-3:10 Break, networking time to discuss UX plans
3:10-3.50 UX experiences in the library at City, University of London
3:50-4.20 Q&A session
4.20-4:30 Closing Comments
Aimee Andersen currently working at the University of Westminster as an UX and Engagement Coordinator. She has an academic background in Anthropology and has worked across both the social services sector and the library industry in both Australia and the UK. She is actively engaged in projects within the University Library that champion social causes such as the Human Library project and the library UX team.
Sinead Beverland has been working in Academic Libraries for 16 years and is currently UX and Engagement Coordinator at the University of Westminster. Alongside this role she is a writer and independent film producer who works with a collective of talented creatives to create engaging stories. Her experience as both writer and producer have helped inform her approach to planning and engaging staff and students with both UX and Library social media.
Together, Sinead and Aimee bring unique and complementary experiences to the UX role along with a strong background of customer service experience.
Alan Doherty, Library Site Manager at London South Bank University for over 10 years – one of the managers responsible for the Library’s Customer Services Team, with particular responsibility for library spaces; circulation services; and for the Library’s Collection Management and Staff Development teams.
Dewi Griffin. Working within the library Customer Service team at London South Bank University I have been building my knowledge and experience of developing user experience practices. Prior to this role, I worked within the Further Education sector (FE) where I was involved in learner voice activities across pre-Apprenticeship and Apprenticeship programmes.
Rachel Scott Halls currently works as User Services Manager at City, University of London where she provides operational leadership to staff and oversees the development of spaces and services at the Northampton Square Library. Within this role Rachel also leads the Library Services’ UX operational group working with staff across the service to involve users in the development of physical and online services and spaces.
The London Mathematical Society
£200 for members
£300 for other institutions
Includes lunch and refreshments
Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.
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