Introduction to Service Level Definition Templates

The M25 Quality Working Group has developed a template for use in developing Service Level Definitions. A set of examples has been completed to show how the template can be used in certain service areas – it is anticipated that libraries will use the template either as an internal document for library use only or as an external document to express service levels to stakeholders. The content is onlygiven to show how the template might be filled in and should not be read as indicating recommended service levels!

Although the group had no examples to offer, the box “benchmarks’ has been included in the hope that benchmarks will develop in due course and be shared across institutions.

Nicky Kershaw (Chair), M25 Quality Working Group

Downloadable Word SLD Template

You are welcome to download our blank SLD Template in Word format .

SLD Template Examples

Book Availability
Cataloguing Reserved Items
Electronic Services
Email Enquiries
Enquiries (non-Email)
Fetching from Store
Induction
Inter-Library Loan
Library Catalogue
Library Website
Opening Hours
Photocopier Service
Reading Lists
Research Skills
Reservations
Re-shelving
Study Environment

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