Minutes of the meeting held at UEL Docklands

Present: Nicky Kershaw (APU) (Chair); Angus Brown (Kings College); Kate Burke (UEL); David Clover (ICS); Peter Godwin (London South Bank); Susan Howard (Imperial); Philip Payne (Birkbeck); Elaine Salter (Westminster)

Apologies: Wendy Fish (Wellcome); Janet Percival (UCL); Sue Price (Courtauld Institute); Pete Ryan (Canterbury Christchurch)

Welcome to new members

NK welcomed David Clover, Institute of Commonwealth Studies and Philip Payne, Birkbeck to their first meeting of the group. Noted that Philip has been invited to join the group to ensure a link with SCONUL's Working Group on Performance Improvement.

1. Minutes of the meeting held on 22 June 2005

Accepted as correct.

2. Review of SLD template

Members discussed and agreed it subject to the addition of a box headed "Benchmarks". Noted that some members had already started to use template within their libraries and that their staff were finding it easy to use and flexible.

Agreed to develop a fuller set of completed templates for key service areas that could be offered to M25 members as examples.

The following to be completed and sent to NK by 1st November:

Key Texts/Reading List materials - Elaine Salter
Learning Spaces/Study Areas - Nicky Kershaw
E-Resources/Web Services - Philip Payne
Print Facilities (Photocopiers/Printers) - Pete Ryan
New materials (order to shelf) - Elaine Salter
Enquiry Desk Services - Susan Howard
On Line Enquiries - Susan Howard
Reservations - Kate Burke
Closed Access/Special Collections - David Clover
Notices (Overdues etc.) - David Clover
Induction - Peter Godwin
Research Skills - Peter Godwin

Action: All

3. Focus Group Workshop

Peter reported that he is trying to arrange the Workshop for November, but it may have to be postponed until February 2006.
Action; PG

4. Action Plan 2005/2006

Members discussed the Action Plan for 2005/06. Agreed to consider at next meeting addition of Mystery Shoppers; Philip will obtain templates used by libraries in Leeds, where there is a reciprocal scheme between Leeds Metropolitan University, the University of Leeds, and Leeds City Libraries. Staff visit each others' libraries, systematically observe the services offered, and record their findings.
Action: PP

David agreed to investigate the peer review system used in public libraries.
Action: DC

Kate and Wendy will bring to the next meeting a draft of their good practice guide on user feedback methods.
Action: KB/WF

5. Resignation of Angus Brown

On behalf of the Group, Nicky thanked Angus for his contribution, and wished him well in his new post at Imperial College.

6. Dates and venues of next meetings

10.30am 23 November at Wellcome
10.30am 16 February 2006 at LSBU
2.00pm 24 April 2006 at University of Westminster
10.30am 5 July 2006 at APU Chelmsford

SVH