Minutes of the meeting held at the University of Westminster

Present: Nicky Kershaw (APU) (Chair); Angus Brown (Kings College); Kate Burke (UEL); Peter Godwin (London South Bank); Pete Ryan (Canterbury Christchurch); Elaine Salter (Westminster)

Apologies: Wendy Fish (Wellcome); Susan Howard (Imperial); Janet Percival (UCL); Sue Price (Courtauld Institute)

1. Minutes of the meeting held on 14 February 2005

Web Pages correction Canterbury typo on web version of minutes. Action: NK

The Minutes were then agreed as a true and accurate record.

2. Matters arising

Minute 2. Advisory Committee on Performance Improvement representation
Philip Payne has kindly agreed to attend future meetings representing ACPI. Action: NK

Minute 3. Action Plan
M25 action plans are presented by academic year - our plan to be discussed at next meeting.

A short survey on focus groups is to be completed by July 2005. Action: PG

Our current action plan and mystery shopping report have both been placed on the web.

Minute 7. Focus Groups
Jane Harrington had been contacted but was unable to recommend an appropriate trainer.

Carole Pickaver ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) had contacted NK expressing interest in a focus group training event on behalf of the CPD25 Operations Task Group. It was agreed this should be followed up. Action: NK

It was reported that the Evalued Project might be a useful means of identifying both material of interest and a trainer. http://www.evalued.uce.ac.uk Action: PG

Minute 8. Quality Survey
The survey report on our website needs to be appended with a statement expressing our statement to carry out another survey in 2007. Action: SH/NK

3. Service Level Definitions paper

Angus presented the joint paper on SLDS written by AB and SH. The paper was discussed in detail and it was agreed there was much to develop for future group investigation. It was agreed that the proposed template should be tested using real life examples taken from the papers gathered from our questionnaire.

Each member of the group is asked to select a SLD from the available documentation and apply it to the template. AB agreed to coordinate the project. Members should email AB with their chosen topic and subsequent completed table. The completed tables will be collated and circulated to the group prior to our next meeting. Action: AB, Action: All

4. AOB

It was agreed that we request a preliminary budget of £1000 for the next academic year. Action: NK

5. Dates and venues of next meetings

The next meeting will take place as follows:

14:00, 13 June 2005, UEL Docklands Action: KB

Future dates will be identified for next academic year. Action: NK

AB