RFID Self-service installed
Following the award of the contract for supply of RFID self-service at Queen Mary Library Service to Intellident at the end of 2008, the re-tagging of the stock and the installation of the RFID equipment took place during July and August 2009. This was completed successfully and ahead of time, with the libraries beginning to use the new system a week before originally scheduled. Take-up of the self-service system by Library users has been extremely high, with over 90% of issues at the Mile End and Whitechapel Libraries now occurring at the self-service points. The installation of the self-service kiosks also enabled an e-payment system to be implemented for fine payments, utilizing the same payment system Library users already used for photocopying. As a result of the installation of self-service, new Help Points have been set up at the Mile End and Whitechapel Libraries, with more Library staff available to offer help and support to Library users.
Mile End Library refurbishment
The first phase of the refurbishment of the Mile End Library took place during the Summer Vacation 2009. Much of the first phase work was preparatory work for the transformation of the Ground floor which will take place during the Summer Vacation 2010.