Quality Working Group: Helps member libraries improve their services to users by investigating and publicising relevant quality issues; provides a forum for discussion; develops guidelines, templates and checklists relating to service quality. 

People and Contact Details

• Julie Howell (Chair) - Director of Libraries, London Metropolitan University
• Rodney Amis - Enquiry Support Manager, Information Services and Systems, Kings College London
• Gill Briggs - Manager of the Westel House LRC for the Health and Human Sciences Faculty,  Thames Valley University
• David Clover - Information Resources Manager/Librarian at the Institute of Commonwealth Studies, University of London Research Library Services
• Susan Howard (Secretary) - Assistant Director: Administration and Planning, Imperial College London
• Margaret March - Assistant Director: Academic Services Division, Anglia Ruskin University
• Elaine Salter is Library Manager for the Cavendish and Regent Campus Libraries at the University of Westminster.
• Frankie Wilson- Subject Liaison Librarian, Brunel University