Quality Working Group Meeting Minutes

Minutes of the meeting held on 4 June 2007 at King's College London

Present: Adam Edwards (Roehampton, Chair), Rodney Amis (KCL), Gill Briggs (TVU), David Clover (ICS), Wendy Fish (Wellcome), Susan Howard (Imperial), Janet Percival (UCL), Elaine Salter (Westminster)

Apologies for absence: Philip Payne (Birkbeck)

1. Minutes of the meeting held on 19 February 2007
The Minutes were agreed as an accurate record.

2. Matters arising from the Minutes

Minute 1: User feedback. It is not possible for us to have a generic email address for website feedback.
Minute 3: Membership. The Steering Group has advised that we should not seek additional members unnecessarily. At present, the Working Group has enough members to carry out its plan of work.
Minute 4: Chartermark. The CPD25 event on Chartermark has been postponed.

3. M25 Action Plan
The M25 Steering Group held a facilitated Awayday in May, looking at the purpose of the M25 Group. A number of strategic ideas emerged from this Awayday, and as a result a new Action Plan will be produced for the M25 meeting in January 2008. Robert Hall has stepped down as Chair, to be replaced by Nick Bevan from Brunel.

4. Mystery Shopping 
 The M25 Steering Group liked the Mystery Shopping proposal we put forward, but at present there is no funding available to pursue it.

5.  QA Toolkit
Elaine has investigated the use of QA toolkits, and is unconvinced of the need for one in the M25, and so the Group decided not to progress with the idea of developing one.

6. Benchmarking
The M25 Steering Group has awarded £3.5K to carry out the Benchmarking Scoping Project. Adam called for suggestions for consultants who could carry out the work: he will send the project scope to prospective candidates and ask them how they would approach the project. Adam, Elaine and another member of the Group who is available at the time will interview the candidates. It was agreed that the deadline for completion of the project should be flexible, and that the precise questions to be asked are open to negotiation.
   Action: All

7.  Annual Report
Adam has produced a brief Annual Report for the M25, which he will circulate to the Working Group.
   Action: Adam

8. Any Other Business

Interlibrary Loans: Elaine has compiled a document comparing ILL provision in M25 libraries. She will circulate it to the Working Group.
   Action: Elaine

CPD25: Jean Yeoh has stepped down as Chair of CPD25, and has been replaced by Mary Nixon from Goldsmith’s College.

Library Surveys: David suggested that another CPD25 event on library surveys could be useful. He will draft a proposal.
   Action: David

9. Dates of Next Meetings
 Exact dates to be confirmed, but the Working Group will meet in October, February, April and June.